Who We Are and How to Reach Us
GrandWild Casino operates this website at https://grandwild-casino-nz.com/ and is responsible for the personal information collected through it. Our registered office is located at 120 Queen Street, Northcote Point, Auckland 0627, New Zealand. If you have any questions about how we handle your data, you are welcome to contact us directly:
- Email: support@grandwild-casino-nz.com
- Phone: +64 9 887 4521
- Post: 120 Queen Street, Northcote Point, Auckland 0627, New Zealand
GrandWild Casino holds casino licence number MGA/B2C/717/2019 and operates in accordance with applicable gaming and data protection requirements relevant to players based in New Zealand.
Scope of This Policy
This Privacy Policy applies to all personal information collected, stored, used, and disclosed by GrandWild Casino in connection with your use of our website, mobile application, and all related services. It covers information gathered when you browse our site, register an account, make deposits or withdrawals, contact our support team, or participate in any promotional activity we run.
By accessing and using our platform, you acknowledge that you have read and understood this policy. If you do not agree with any part of it, please refrain from using our services.
What Information We Collect
Information You Provide Directly
When you create an account or interact with our platform, we collect information you choose to give us, including:
- Full legal name
- Date of birth
- Residential address in New Zealand
- Email address
- Phone number
- Payment details (card numbers, e-wallet identifiers, or cryptocurrency wallet addresses)
- Copies of identity documents submitted for verification purposes
- Any correspondence you send to our support team
Information Collected Automatically
When you visit grandwild-casino-nz.com, certain technical information is gathered automatically. This includes:
- IP address and approximate geographic location
- Browser type and version
- Device type, operating system, and screen resolution
- Pages visited, time spent on each page, and navigation paths
- Session timestamps and referring URLs
- Game activity logs, including stakes placed, games played, and outcomes
Information from Third Parties
In certain situations we receive information about you from external sources. This may occur when:
- Payment processors confirm transaction details
- Identity verification providers return results from document checks
- Fraud prevention or anti-money laundering (AML) screening services flag or clear your account
- You log in using a linked account from a third-party platform
Why We Collect Your Information
GrandWild Casino processes personal information for clear and legitimate purposes. We do not collect data beyond what is reasonably necessary for those purposes.
Service Delivery
- Creating and managing your player account
- Processing deposits and withdrawals through payment methods including Visa, Mastercard, Apple Pay, Google Pay, Bitcoin, USDT, and Ethereum
- Providing access to our full catalogue of over 10,000 games from providers such as Evolution, Play’n Go, PG Soft, Playtech Live, and others
- Delivering customer support via email, phone, and live chat
- Sending transactional communications related to your account activity
Legal and Regulatory Compliance
New Zealand’s gambling landscape is governed by the Gambling Act 2003, and as a licensed operator we are required to meet obligations that directly affect how we handle personal data:
- Verifying that players are aged 18 or over before allowing real-money play
- Conducting Know Your Customer (KYC) checks in line with AML requirements
- Monitoring gameplay patterns to identify and respond to problem gambling indicators
- Retaining transaction records as required by financial compliance obligations
- Cooperating with regulatory inquiries and law enforcement where legally required
Responsible Gambling Measures
We take player welfare seriously. Personal information, including your gameplay history and deposit behaviour, is used to:
- Apply deposit limits, cooling-off periods, or self-exclusion at your request
- Identify patterns consistent with gambling harm and intervene appropriately
- Direct players to resources such as Gambling Therapy and GambleAware
Platform Improvement and Security
- Detecting and preventing fraud, unauthorised access, and cheating
- Analysing site usage to improve navigation, game loading performance, and mobile experience
- Testing and refining promotional offers and bonus structures
Marketing Communications
If you have opted in, we may send you information about new games, promotions such as our welcome bonus, free spin offers, or seasonal campaigns. You can withdraw your consent at any time by contacting us at support@grandwild-casino-nz.com or by using the unsubscribe link in any marketing email we send.
Legal Grounds for Processing
We process your personal data on the following grounds, depending on the nature of the activity:
- Performance of a contract — processing is necessary to provide the services you signed up for
- Legal obligation — we are required to process certain data to comply with New Zealand law, including AML and gambling regulations
- Legitimate interests — we process data to protect the integrity of our platform, prevent fraud, and improve our services, provided these interests do not override your rights
- Consent — where you have given us explicit permission, for example to receive marketing communications
How We Share Your Information
GrandWild Casino does not sell your personal information to any third party. We share data only in circumstances where it is necessary, permitted, or legally required.
Service Providers
We work with trusted third-party companies that assist in running the platform. These include:
- Payment processors handling transactions via Visa, Mastercard, Apple Pay, Google Pay, and cryptocurrency gateways
- Identity verification and KYC providers
- Game software developers and platform providers including Evolution, Play’n Go, Evoplay, Spribe, and others listed on our site
- Customer support technology providers
- IT infrastructure, hosting, and security companies
All such providers are bound by contractual obligations that restrict how they may use your data and require them to maintain appropriate security standards.
Regulatory and Legal Disclosures
We may disclose personal information to:
- The Department of Internal Affairs (DIA) and other relevant New Zealand regulatory bodies
- Law enforcement agencies acting under lawful authority
- Courts or tribunals as required by judicial proceedings
- Licensing authorities in connection with our MGA licence obligations
Business Transfers
If GrandWild Casino is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that process. We will notify you by email or prominent notice on our website if such a change occurs, and we will explain what choices you have regarding your information.
International Data Transfers
As an online platform that works with global technology and gaming providers, some of your personal information may be transferred to, stored in, or processed in countries outside New Zealand. Where this occurs, we take steps to ensure that appropriate safeguards are in place, such as contractual protections consistent with internationally recognised data protection standards.
How Long We Keep Your Information
We retain personal information for as long as necessary to fulfil the purposes described in this policy, and in accordance with our legal obligations. In practice, this means:
- Account information is retained for the duration of your registration and for a minimum of five years after account closure, as required by AML regulations
- Transaction records are kept for a minimum of seven years in line with financial record-keeping requirements
- Support correspondence is retained for three years unless a longer period is required for a dispute or legal matter
- Marketing data is deleted promptly once you withdraw consent
Cookies and Tracking Technologies
GrandWild Casino uses cookies and similar technologies on grandwild-casino-nz.com to improve your browsing experience, remember your preferences, and understand how players interact with the site. This includes session cookies, persistent cookies, and third-party analytics tools.
A full explanation of what cookies we use, what they do, and how to manage or disable them is set out in our separate Cookie Policy. By continuing to use our website with your browser set to accept cookies, you agree to our use of them as described in that document.
Your Rights as a New Zealand Player
The Privacy Act 2020 gives New Zealand residents specific rights regarding the personal information held about them. At GrandWild Casino, you have the right to:
- Access your information — request a copy of the personal data we hold about you
- Correct inaccurate data — ask us to update information that is wrong or out of date
- Know why we collect your data — understand the purposes for which your information is used
- Complain to the Privacy Commissioner — if you believe your privacy rights have been breached, you can contact the Office of the Privacy Commissioner at www.privacy.org.nz
In addition, where processing is based on consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of any processing carried out before you withdrew.
To exercise any of these rights, contact us at support@grandwild-casino-nz.com. We aim to respond to all requests within 20 working days, consistent with our obligations under the Privacy Act 2020.
Security of Your Personal Information
We take reasonable technical and organisational precautions to protect the personal information we hold. These include:
- SSL encryption across the grandwild-casino-nz.com website
- Secure storage of sensitive data including payment information
- Access controls that limit staff access to personal data on a need-to-know basis
- Regular review of our security practices and system vulnerabilities
No system connected to the internet can guarantee absolute security. If you suspect that your account has been compromised, please contact us immediately at support@grandwild-casino-nz.com or call us on +64 9 887 4521.
Children and Underage Players
GrandWild Casino strictly does not allow anyone under the age of 18 to register or use our services. We do not knowingly collect personal information from minors. In accordance with the Gambling Act 2003, age verification is a mandatory step of our registration and ongoing KYC process.
If we become aware that a player is under 18, we will close their account immediately, void any winnings, and where appropriate refund any deposited funds. If you have reason to believe a minor has created an account on our platform, please notify us at once.
Links to External Websites
Our website and communications may contain links to third-party websites, including those of game providers, responsible gambling organisations, and payment partners. This Privacy Policy does not cover how those sites handle your information. We encourage you to read the privacy policies of any external site you visit.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in law, our services, or how we handle data. When changes are significant, we will notify registered players by email or by placing a clear notice on our website. Continued use of GrandWild Casino after any update constitutes your acknowledgement of the revised policy.
Contact and Complaints
For any questions, requests, or concerns about how we handle your personal information, please get in touch with our team:
- Email: support@grandwild-casino-nz.com
- Phone: +64 9 887 4521
- Hours: Monday to Saturday, 9AM to 6PM
- Post: 120 Queen Street, Northcote Point, Auckland 0627, New Zealand
If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Privacy Commissioner of New Zealand at www.privacy.org.nz.