Operator Details and Corporate Registration
GrandWild Casino is operated by Grand Wild N.V., a company incorporated and registered under the laws of Curaçao, with its registered office at Emancipatie Boulevard Dominico F. “Don” Martina 31, Willemstad, Curaçao. The company holds registration number 163631 in the Curaçao Chamber of Commerce.
All gaming services accessible through the domain grandwild-casino-nz.com are provided exclusively by Grand Wild N.V. in its capacity as the licensed operator. No third party is authorised to conduct gaming operations on behalf of Grand Wild N.V. without express written consent and appropriate regulatory approval.
Licence and Regulatory Authority
Grand Wild N.V. holds a valid online gambling licence issued under the authority of the Government of Curaçao. The licence is granted pursuant to the National Ordinance on Offshore Games of Hazard (Landsverordening buitengaatse hazardspelen, P.B. 1993, no. 63) and authorises the operator to offer casino games, live dealer products, and related online gaming services to eligible players in permitted jurisdictions.
Licence Details
- Licence Number: OGL/2024/1538/0416
- Licence Type: Online Gaming Licence (Curaçao eGaming)
- Issuing Authority: Curaçao Gaming Control Board (GCB)
- Licence Status: Active
- Licence Holder: Grand Wild N.V.
The Curaçao Gaming Control Board is an independent regulatory body responsible for the supervision of online gaming operators licensed in Curaçao. The GCB enforces compliance with applicable standards relating to fair gaming, player protection, and financial integrity. Regulatory correspondence may be directed to the GCB via its official channels at www.gaming-curacao.com.
Territory of Service and Jurisdictional Restrictions
GrandWild Casino directs its services to players located in New Zealand and other jurisdictions where access to offshore online gaming platforms is not expressly prohibited under applicable local law. New Zealand residents are permitted to access and use foreign-licensed online gambling services pursuant to the Gambling Act 2003 (NZ), which does not criminalise individual participation in offshore gambling.
Notwithstanding the foregoing, Grand Wild N.V. expressly prohibits access to its platform by residents or citizens of the following restricted jurisdictions, regardless of physical location at the time of access:
- United States of America and its territories
- United Kingdom
- Australia
- France and French territories
- Netherlands
- Spain
- Any jurisdiction in which online gambling is prohibited by applicable law
Players are solely responsible for determining whether their use of the platform is lawful in their jurisdiction of residence. Grand Wild N.V. reserves the right to close any account and withhold funds where it is established that a player has circumvented jurisdictional restrictions.
Age Verification and Eligibility Requirements
Access to GrandWild Casino is strictly limited to individuals who have attained the age of 18 years or older. In jurisdictions where the minimum legal age for gambling exceeds 18 years, the higher age threshold applies. Grand Wild N.V. does not knowingly permit minors to register accounts or participate in any gaming activity on the platform.
All players are required to confirm their age and eligibility at the point of registration. Grand Wild N.V. reserves the right to request documentary proof of age at any stage of the customer relationship, including prior to processing any withdrawal request. Where a player is found to be underage, the account will be immediately suspended, all funds may be withheld, and the matter may be referred to the relevant authorities in accordance with applicable law.
Anti-Money Laundering and Know Your Customer Policy
Regulatory Framework
Grand Wild N.V. operates in compliance with internationally recognised standards for anti-money laundering and counter-terrorism financing, including the Financial Action Task Force (FATF) Recommendations and the applicable requirements imposed by the Curaçao Gaming Control Board. The operator maintains a comprehensive AML/KYC programme designed to detect, prevent, and report suspicious activity.
Customer Due Diligence
All customers are subject to standard due diligence procedures at the time of account registration and at subsequent intervals determined by the operator’s risk-based assessment framework. Players may be required to submit the following categories of documentation:
- Government-issued photographic identification (passport, national identity card, or driver’s licence)
- Proof of residential address issued within the preceding three months (utility bill, bank statement, or official government correspondence)
- Proof of payment method ownership (front and reverse of payment card with central digits redacted, or screenshot of e-wallet account)
- Source of funds documentation, where required by enhanced due diligence procedures
Enhanced due diligence measures apply to high-risk customers, politically exposed persons (PEPs), and customers from jurisdictions designated as higher risk by the FATF or by Grand Wild N.V.’s internal risk assessment. The operator reserves the right to apply enhanced due diligence at its sole discretion, without providing specific reasons to the affected customer.
Transaction Monitoring and Reporting
Grand Wild N.V. operates continuous transaction monitoring systems to identify unusual or potentially suspicious patterns of activity. Where the operator has reasonable grounds to suspect that a transaction is connected to money laundering, terrorism financing, or other financial crime, it is obliged to file a suspicious activity report with the competent financial intelligence unit and to suspend the relevant account pending investigation. Grand Wild N.V. is prohibited by law from disclosing the existence of any such report to the customer concerned (tipping-off prohibition).
Data Protection and Privacy
Data Controller
Grand Wild N.V. acts as the data controller with respect to all personal data collected and processed in connection with the operation of GrandWild Casino. Personal data is processed in accordance with the operator’s Privacy Policy, which forms an integral part of the Terms and Conditions governing the customer relationship.
Principles of Data Processing
The operator processes personal data in accordance with the following principles:
- Lawfulness, fairness, and transparency: Data is processed only where a valid legal basis exists, including contractual necessity, legal obligation, legitimate interest, or consent.
- Purpose limitation: Data is collected for specified, explicit, and legitimate purposes and is not further processed in a manner incompatible with those purposes.
- Data minimisation: Only data that is adequate, relevant, and limited to what is necessary for the stated purpose is collected and retained.
- Accuracy: Reasonable steps are taken to ensure that personal data is accurate and kept up to date.
- Storage limitation: Personal data is retained only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law.
- Integrity and confidentiality: Appropriate technical and organisational security measures are implemented to protect personal data against unauthorised access, loss, or destruction.
Technical Security Measures
Grand Wild N.V. employs industry-standard security protocols to safeguard customer data and financial transactions. These measures include, but are not limited to, 128-bit or higher SSL (Secure Socket Layer) encryption for all data transmission, firewalls, intrusion detection systems, and access controls limiting data access to authorised personnel on a need-to-know basis. Payment processing is handled through certified payment service providers operating in compliance with PCI DSS (Payment Card Industry Data Security Standard).
Customer Rights
Players have the right to request access to personal data held by the operator, to request correction of inaccurate data, and to request erasure of data where no overriding legal obligation requires its continued retention. Requests relating to personal data should be submitted in writing to the operator’s data protection contact at privacy@grandwild-casino-nz.com. The operator will respond to such requests within a reasonable timeframe consistent with applicable legal requirements.
Responsible Gambling
Policy Statement
Grand Wild N.V. recognises that gambling, whilst a legitimate form of entertainment for the majority of players, carries an inherent risk of harm for a minority of individuals who may develop problematic gambling behaviour. The operator is committed to providing a safe and controlled gaming environment and to supporting players who may be experiencing difficulty.
Player Protection Tools
The following responsible gambling tools are available to all registered players and may be activated via the account settings or upon request to the customer support team:
- Deposit limits: Players may set daily, weekly, or monthly limits on the amount they deposit to their account. Increases to existing limits are subject to a cooling-off period before taking effect.
- Loss limits: Players may set a maximum amount they are willing to lose within a defined period.
- Wagering limits: Players may restrict the total amount wagered within a defined period.
- Session time limits: Players may set a maximum duration for any individual gaming session.
- Reality checks: Players may activate periodic on-screen notifications displaying the duration of the current session and net gaming results.
- Self-exclusion: Players may request self-exclusion from the platform for a defined period of no less than 24 hours, or on a permanent basis. During a self-exclusion period, the account will be suspended and all promotional communications will cease.
- Cooling-off period: Players may request a temporary break from gaming without initiating a full self-exclusion.
External Support Resources
Players who are concerned about their gambling behaviour, or that of someone they know, are encouraged to seek assistance from independent support organisations, including:
- Problem Gambling Foundation of New Zealand: www.pgf.nz
- Gambling Helpline (New Zealand): 0800 654 655 (available 24 hours, 7 days a week)
- GamCare: www.gamcare.org.uk
- Gamblers Anonymous New Zealand: www.gamblersanonymous.org.nz
Grand Wild N.V. does not direct marketing materials to individuals who have self-excluded or who have indicated that they wish to reduce or cease gambling activity. Staff involved in customer service and responsible gambling functions receive appropriate training to identify indicators of problem gambling and to respond in accordance with the operator’s responsible gambling procedures.
Fairness and Game Integrity
All gaming outcomes on GrandWild Casino are determined by certified Random Number Generator (RNG) software, which is independently tested and audited by accredited third-party testing laboratories. The operator is committed to maintaining verifiable fairness across its entire game catalogue. Return-to-player (RTP) percentages for individual games are available within the relevant game information panels or upon request to the customer support team.
Live dealer games are conducted by qualified dealers operating from licensed studio environments. All live game sessions are recorded and retained for a minimum period consistent with applicable regulatory requirements, and recordings may be reviewed for the purposes of dispute resolution.
Dispute Resolution
Internal Complaints Procedure
Grand Wild N.V. maintains a formal complaints handling procedure for the resolution of disputes arising between the operator and its customers. Players who wish to raise a complaint should first contact the customer support team through the following channels:
- Live chat: Available on the platform, 24 hours a day, 7 days a week
- Email: support@grandwild-casino-nz.com
All complaints are acknowledged within 24 hours of receipt. The operator will use reasonable endeavours to investigate and resolve complaints within 14 calendar days. Where a complaint is of a complex nature requiring extended investigation, the player will be notified of the anticipated resolution timeframe. A written record of all complaints and their outcomes is maintained by the operator in accordance with its regulatory obligations.
Escalation and Alternative Dispute Resolution
Where a player is not satisfied with the outcome of the internal complaints process, or where a complaint has not been resolved within the timeframes set out above, the player may escalate the matter to an independent alternative dispute resolution (ADR) body approved by the Curaçao Gaming Control Board. Details of the applicable ADR provider are available from the customer support team upon request.
The existence of an ADR mechanism does not affect the right of any player to pursue remedies available under applicable law, including recourse to courts of competent jurisdiction. The governing law and jurisdiction applicable to the customer relationship are set out in the operator’s Terms and Conditions.
Amendments to This Page
Grand Wild N.V. reserves the right to amend the information set out on this page at any time, including in response to changes in applicable law, regulatory guidance, or operational requirements. Material amendments will be notified to registered players by email or by on-platform notification prior to taking effect. Continued use of the platform following notification of any amendment constitutes acceptance of the amended terms. Players are encouraged to review this page periodically to remain informed of the current position.
This page was last reviewed and updated in April 2026.